What's new at Eventgroove?

We’re constantly releasing new features, improving our platform, and adding new products. Some of this happens “behind the scenes” and there’s not much we can show you. But here is a running list of new things we’ve released that you can check out for yourself!

Site Banner Gif

The Events system now accepts animated gifs for the site banner image.

Customize Site Footer

Private Label sites can now add links to the footer, including links to email communication.

Required Guest Info

We’ve added a new capability to our Guest Info feature which is the ability to require the information prior to checkout. If your organization struggles to get guests to provide their information before the event, this will be a great option for you. We recommend using this feature with care, to avoid checkout fatigue for your guests.

Image-Based Reserved Seating Selection

Ticket buyers can now select a seating section by clicking/tapping on the venue seating image, if the host has elected to use this option. This is an optional feature–buyers will still be able to select sections using dropdown or buttons as before.

Video Embed for Event Info

Event hosts can now embed video and animated gifs in their event info and sponsors tabs when setting up their events.

Automated Sales Tax

Dealing with sales tax is about as unfun as it gets, and until now event hosts have had to calculate, collect, and remit their own tax. Now, Eventgroove is taking care of that for you.

Manage Inventory Stock

Inventory management is now available directly in the dashboard for any generic or stocked products that are fulfilled by the storefront owner.

Clone/Edit Products in Dashboard

You can now editing/clone a product directly from the dashboard. The editor also allows customizing the template using our DYO tool.

Create Generic Products in Dashboard

Dashboard users can now create brand new products directly in the dashboard. Generic products do not allow for any editing or variation, they are just a basic stocked product that will be fulfilled by the storefront owner.

Create a New Venue Outside of an Event

Admin users can now create a new venue individually (for any user within their organization), without having to tie it to a specific event. This is especially useful for organizations who have a lot of venues, and want to compartmentalize their workflow.

Dashboard Sales Total

On the event dashboard Sales Totals page, we’ve updated the way information is presented to better break out bundle sales from individual tickets.

CSV Downloads

Site admins can now download Service Fees and the list of Admins for their site. You can access this report from the Site Reports page in the left menu.

Default Bundle Description

If an event host leaves a bundle description blank, we now automatically create a description to include the contents of the bundle. The host can still add their own description for the bundle, or remove the default description if they choose.

Discount Code Limit

Allow hosts managing discount codes for events to set a limit on the lifetime number of tickets a buyer may acquire using the code.

Sponsors Tab

There is a new field that allows event hosts to show a “Sponsors” tab on the event page. This is something that will mostly be used for larger events, so if the field is left blank, the sponsors tab is not displayed.

Ticket Calculator Improvements

A number of improvements have been made to our calculator tool to make it more useful for hosts as they are pricing their tickets:

When legally mandated, the calculator will automatically calculate processing and service fees to be paid by the seller.
When the host will cover both fees, the calculator allows them to choose a “bottom-up” mode, where they enter the total revenue they want to collect for 1 ticket, and the tool will calculate the list ticket price required to generate that revenue after subtracting the fees the host is absorbing.
- Note: The formula for bottom-up pricing is based on a single ticket. Except for Ducks Unlimited (where the Processing Fee is always $0.00), the revenue per ticket will change since part of the Stripe Fee (usually $0.30) is calculated per transaction, and not per ticket.
This calculator is accessible from the payments tab of the event setup wizard.

Duplicate Ticket Warning

If a ticket buyer adds an individual ticket to their cart, and also a bundle that contains the same ticket type, we now show a warning that they have duplicate tickets in their cart.

Performance Description

We have added an optional description field for each performance. This performance description shows up on the event page at the top of the performance, just above the available tickets.

California “All-In” Pricing

Due to California’s las SB-478, all events in California now include all ticket fees in the up-front price listed on the ticket purchasing page.

Better Filters for Dashboard Product Catalog

Storefront owners can now filter by only products they fulfill, or conversely, by hiding products that currently exist in their store.

Proof Window Additions

Private Label sites can now add additional text to the proof window, in addition to the standard Eventgroove proof approval text.

Guest Ticket Email

When sending an email to an invited guest, give them a link to edit the guest information for the ticket(s) assigned to them from an order. The email to the guest will not include a PDF – only the ticket information in the email.

Cross-Event Analytics

We now support cross-event analytics, available to Site Admins via the left menu in Site Info & Reports > Google Analytics. By specifying a date range over which to report the analytics, and then selecting one of more events, the user may then generate reports and download data in the four familiar categories.

Improvements to Banquet Seating

When assigning tables/teams from the Unassigned Tickets list, never mix specific assignments (made manually) with Best-Available assignment (made automatically). The ASSIGN button will apply only to the manual assignments if there are any. If no manual assignments were made, the button will assign all unassigned tickets to Best Available.
Provide more info in the UI as to how many assignments were made automatically using the Best-Available option
Allow the user to undo all Best-Available assignments, returning those guests/tickets to the Unassigned pool.

Ticket Type Filtering in Reports

The new filtering option will appear in the dashboard for all events that have sold two or more ticket types. First the user must indicate (via a check box) if they want to select specific ticket types for the CSV report. Upon checking that option, the user may select one or more ticket types that have been sold for the event. This will result in two changes to the CSV report file:

Only the selected ticket types will be contained in the report.
Rather than using the order ID to sequence the output, the performance date and ticket type name will be used to sequence the report, so all sales of similar types will be grouped together.

Guest Info in Order Confirmation Email

When formatting a confirmation email, some tickets may include Guest Information. For those that have it, also list the data entered for the ticket, along with the basic ticket info. This may also apply to other formats that are intended to be equivalents, such as the mobile ticket display.

Redesigned Events I’m Attending Page

We added ticket barcodes directly to the page, in addition to improving the mobile experience.

Update to Multi-User Permissions

When creating a new account via Multi-User access, there is now a checkbox to indicate that the user will be restricted so as to prevent them from creating any events on their own.

Bulk Upload VIP Badges

Users can now upload a batch of VIPs as a CSV file. Once uploaded, the entire batch of VIP badges may be printed in one shot.

Custom Fonts for Title

Admin users of a site can now update the H1 and H2 fonts for their site, which appear in the main site banner.

Strikethrough Pricing

When a private label site has an automated discount enabled, we now show this on the browsing page. The user will see the original price with a line through it, and the discounted price next to it.

DYO Proof Improvements

We now show the bleed area on your proof, indicating which part of the design will be cut off during production.

New Homepage

Our products site received a much-needed design update on the homepage, with more to come for the rest of the site!

Discount Code UX Improvements

You can now enter a discount code earlier in the checkout process, rather than waiting until after you’ve entered your credit card information.

Site-Wide Discounts Report

On the Site Reports page, there is a new link for Other Reports: Discount Usage. Authorized admins may select start and end dates and see which discounts (both site-wide and event-specific) were used during that interval. These reports may be viewed online or downloaded as CSV files.

Checkout Redesign

Our checkout page has been redesigned to implement a stepped process, to accomodate more complex events.

Filter Orders by Ticket Type

The “Orders & Refunds” page now has a field to filter orders containing only specific ticket types. This field only shows up if an event has more than one ticket type:

Improved Order Search

In the product dashboard, you can now search orders by order ID, customer name, email, and shipping information.

Extended Payment Options

Apple Pay, Google Pay, and Stripe Link are now available to complete purchases.

Point-of-Sale Discounts

We added support to automatically apply any applicable site-wide discount codes in the POS app. Now also allow manual entry of discount codes that are specific to the event.

Site-Wide Discounts

Site-wide discounts will apply to all events for a private label site. During checkout, the system will check the cart to see if its contents match the rules defined for a site-wide discount, and automatically apply that discount to the order.

Private Events

Hosts can now create an event that will not be listed on the homepage, or anywhere else on our site. The only way to access the page is via direct link to the event page URL. In addition to using our Email Invite page to send the link, they may send it via email from their personal account, via an Email Marketing service, as a QR-Code on a poster, or even include it in an E-Blast.

Improved Scan App

For several years, Eventgroove has offered a web-based app that customers can use to scan tickets without installing anything on their device.

We recently added another option in the form of scanner-guns. These are familiar to many people through their use in retail outlets. There are many low-cost options that can connect via a USB cable or wirelessly via Bluetooth to the full range of computers, tablets, and phones that run the check-in apps.

Ticket Filtering in Bundle Management

Some performances with bundles have many ticket options, making it very hard to manage the bundles. To help with this, there are now ticket filter fields that appear at the top of the list when there are at least 10 tickets available.

Reduce SEO Visibility for Private Events

When we enable this new flag, the site shows multiple different flags to search engines indicating that they should not list the pages and changes the home page of the PL site to hide any upcoming events. Only the event organizer pages show the product listing.

Post-Purchase Merchandise Upsell

Offer your ticket buyers branded merch after they’ve purchased their tickets, on the confirmation page.

VIP Badge Printing

There is now a way to print on-demand badges without an order. On the “Print Badges” page, you can now click the “List VIPs” button at the top of the page. From there, you can either select a previously printed VIP or create a new one.

Generic Tracking Pixel

You can now embed a custom tracking pixel on the event details and checkout confirmation pages. We now support a much broader set of tracking pixels (not just Facebook, as before). This feature is intended for people who are more technical. From the event dashboard, select Promote > Share in the left nav. There is an “Ad Tracking” panel with “Custom Tracking Pixel” available in the Type dropdown list.

Extended User Management in Dashboard

All user access operations can now be managed in the dashboard.

Stripe Connect in Dashboard

In the product dashboard, sub-organizations within an organization can now connect their own Stripe Connect account.

Recurring Series Performances

We’ve made it easy for event hosts to set up a single performance (with ticket types), and then clone that performance to make daily copies for the rest of the month, or some other interval they desire.

Group Event Management

Organizations with hierarchical management structure can now place chapters (event owners) into Groups, and assign Managers to those groups. Group Managers have access to simplified and streamlined event management across an entire group via a new link to the Left Menu of each group manager: Manage Events > Group Events.

Custom Label

We have added a feature that allows an event host to refer to the “units” of sale as something other than “Ticket”. This is specified in the Event Editor in the “Tickets” panel.

Interface Redesign

The Eventgroove dashboard, as well as all event pages and website pages got a major upgrade! Everything is now responsive, with consistent UI elements throughout.

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